Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If for any reason you aren’t satisfied with your order just send it back to us and we will give you a refund on the order.
To be eligible for a return, your item must be lightly used and in the original working condition with all parts included. It must also be in the original packaging. You must have an item to send back to receive a return/refund.
Several types of goods are exempt from being returned.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Print a copy of your sales receipt email and place in a shipping box along with the product(s) you are returning.
Send via a trackable carrier (ex: USPS, UPS, FedEx) to:
8251 US Hwy 301 N
Parrish FL 34219
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for all shipping costs of your returned item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.